Our goal is to provide dependable, professional, and friendly pet waste removal service. The following policies are designed to ensure a great experience for both our clients and our team.

General Policies

Client Responsibilities

• Clients are responsible for immediately notifying The #2 Crew Ohio of any changes in the number of pets.

• Prompt payment of all balances is required.

Arrival Times

Due to traffic, weather, and route optimization, The #2 Crew Ohio cannot guarantee exact arrival times. Customers will receive notification when their technician is on the way.

While customers are welcome to be home during service, it is not necessary. As long as safe access to the yard is available, our technician will complete the scheduled cleanup and notify you when the service has been completed.

Holiday Schedule

If a scheduled service falls on a holiday, your service may be completed one (1) business day before or after your regularly scheduled service day, depending on routing and scheduling. Customers will be notified of any schedule changes in advance. Business days are Monday through Friday, excluding holidays.

Property & Liability

The #2 Crew Ohio will exercise reasonable care while providing services. However, we are not responsible for pre-existing damage to gates, fences, landscaping, lawns, irrigation systems, underground utilities, or other property unless caused by our negligence.

Gate & Fence Condition

Clients are responsible for ensuring gates, latches, and fences are in safe working condition. The #2 Crew Ohio is not responsible for gates or latches that fail due to normal wear, rust, deterioration, or pre-existing damage.

Photos

We may take before-and-after photographs of completed work for quality assurance and marketing purposes. We will never publish your name, address, or other personally identifiable information without your permission.

Service Area

The #2 Crew Ohio reserves the right to determine its service area and may decline or discontinue service outside of its standard operating area. Additional travel fees may apply for locations outside our normal service area.

Fees & Promotions

Fees and promotions are subject to change at any time. In the rare event of a pricing change, customers will receive at least two (2) weeks' notice.

Pricing Policy

All quotes are estimates until the initial inspection is completed. If pricing needs to be adjusted based on yard size, number of pets, or the amount of accumulated waste, we will discuss the change with you before beginning service.

Customers who pause service for any reason may be subject to an initial cleanup fee before recurring service resumes.

Payment Policy

Payments for initial or one-time cleanups are due upon completion of the service.

Customers who receive a FREE Initial Cleanup and enroll in recurring weekly service will be billed only for the remaining scheduled service visits in the current month. Beginning the following month, recurring service will be billed in advance on the first day of each month.

Payments for recurring services are due on the first day of each month prior to receiving service.

Payments not received by the due date are subject to a $10 Late Fee.

If payment has not been received before your first scheduled service of the month, your account may be removed from the service schedule until payment is received.

The monthly fee is based on a 52-week calendar and averaged over 12 months. For months with five (5) weekly service visits instead of four (4), you will not be charged for the additional visit because it is already built into your monthly pricing.

When first linking a debit or credit card to your online portal, a temporary authorization may appear on your account but will automatically disappear. No funds are actually collected. Payments are automatically processed using the payment method on file.

Winter Policy

The #2 Crew Ohio operates 12 months a year and will provide service whenever weather conditions are safe. We reserve the right to reschedule service when weather conditions create unsafe working conditions.

If weather requires rescheduling, customers will be notified as soon as reasonably possible through the client portal, email, text message, or telephone.

If we are unable to provide service for one week due to unsafe conditions, we will perform double duty during the following scheduled visit, and you will still be charged for the full month, as the same amount of work is required.

Customers who maintain service throughout the winter will not be charged a spring cleanup fee when the snow melts and will continue to enjoy their locked-in rates.

No Access Policy

Clients are responsible for ensuring gates are unlocked and all service areas are safely accessible on the day of service.

If The #2 Crew Ohio is unable to access your yard due to a locked gate or other access issue, the scheduled visit will still be billed. Waste will be removed during the next scheduled visit.

Your Scoop Technician will knock on your door, attempt to call you, and notify you through the client portal before skipping your scheduled service.

Long Grass & Yard Conditions

For the best possible service, we recommend that lawns be maintained at a reasonable height. Excessively tall grass, leaves, weeds, or debris may make it difficult to locate all pet waste. While our technicians will make every reasonable effort, The #2 Crew Ohio cannot guarantee the removal of waste hidden by overgrown grass or heavy ground cover.

If a yard contains excessive debris, hazardous materials, standing water, or other unsafe conditions, The #2 Crew Ohio reserves the right to postpone or decline service until the condition has been corrected.

Dangerous Pet Policy

We love working with dogs!

If our technician determines that a dog presents a safety risk, service will not be performed until the dog has been secured.

We will attempt to contact you by knocking on the door, calling, and updating your client portal.

If service cannot be completed due to an aggressive dog, the scheduled visit will still be billed, and we will perform double duty during your next scheduled service.

100% Satisfaction Guarantee

At The #2 Crew Ohio, we take pride in providing reliable, high-quality service.

If you are not completely satisfied with your cleanup, please notify us within 24 hours of your scheduled service. We will gladly return to address any areas that may have been missed at no additional charge.

Our goal is to make sure every customer is happy with the service they receive. We value every customer and are committed to earning your trust with every visit.

Cancellation Policy

The #2 Crew Ohio has no contracts.

Customers may cancel service at any time with 48 hours' notice by calling us or updating their subscription through the client portal.

Customers who pause service for certain times of the year may be subject to an initial cleanup fee or spring cleanup fee before recurring service resumes.

Refunds are issued only for prepaid services that have not yet been performed. If a customer cancels during a prepaid billing cycle, they will receive a refund for any prepaid services that have not yet been completed. Refunds will be processed to the payment method on file.

Thank you for choosing The #2 Crew Ohio. We appreciate the opportunity to help keep your yard clean so you can spend more time enjoying it with your family and pets.

By initiating service, you acknowledge and agree to these Terms of Service.