Privacy Policy

At The #2 Crew Ohio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information. By using our website or scheduling services with The #2 Crew Ohio, you agree to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We may collect the following information when you request services or communicate with us:
• Name
• Service address
• Billing address
• Email address
• Phone number
• Number of pets
• Gate or yard-access instructions
• Payment information
• Any additional information you voluntarily provide
HOW WE USE YOUR INFORMATION
We may use your information to:
• Schedule and perform pet waste removal services
• Process payments
• Send appointment reminders and service notifications
• Communicate with you regarding your account
• Respond to questions or customer service requests
• Improve our services
• Send occasional promotions or service announcements, which you may opt out of at any time
PAYMENT INFORMATION
Payments are securely processed through trusted third-party payment processors. The #2 Crew Ohio does not store your complete credit or debit card information. Payment information is encrypted and securely processed by our payment providers.
CLIENT PORTAL
Our client portal allows you to:
• View upcoming appointments
• Review invoices and payment history
• Update your payment method
• Update your contact information
• Request service changes
• Cancel service
You are responsible for maintaining the confidentiality of your login credentials.
PHOTOGRAPHS
Our technicians may take before-and-after photographs of completed work for quality assurance, training, and marketing purposes. We will never publish your name, street address, or other personally identifiable information without your permission.
WEBSITE COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. These technologies help us understand how visitors use our website so we can continue improving our services.
You may disable cookies through your browser settings. However, disabling cookies may affect certain website features.
INFORMATION SHARING
We respect your privacy. We do not sell, rent, or trade your personal information to third parties.
We may share limited information with trusted companies that help us operate our business, including:
• Payment processors
• Scheduling and client-portal software providers
• Email communication providers
• Website hosting providers
These providers may use your information only as necessary to perform services on our behalf.
DATA SECURITY
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although no method of electronic transmission or storage is completely secure, we continually work to protect your information using generally accepted security practices.
YOUR PRIVACY CHOICES
You may contact us at any time to:
• Update your personal information
• Correct inaccurate information
• Request the deletion of your information when legally permitted
• Opt out of promotional communications
Please note that we may need to retain certain information for billing, tax, or legal purposes.
CHILDREN’S PRIVACY
Our services are intended for customers 18 years of age or older. Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will take reasonable steps to delete it.
CHANGES TO THIS PRIVACY POLICY
The #2 Crew Ohio may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
CONTACT US
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
info@the2crewohio.com
📞 (740) 777-6927
Thank you for trusting The #2 Crew Ohio. We are committed to providing dependable, professional service while respecting your privacy every step of the way.🐾 We Scoop. You Relax.🌐 www.the2crewohio.com Proudly serving Lancaster, Fairfield County, and surrounding Central Ohio. communities.